Last updated: 25 September 2026
Before work starts
A client may cancel by emailing info@ratdeck.com before RATdeck begins the agreed work. We will refund the project payment received, except an approved third-party purchase that cannot be reversed.
After work starts
If a client cancels after work begins, RATdeck will provide a summary of completed work and approved non-recoverable costs. Work performed under the accepted proposal remains payable; the unused portion of payments received will be refunded.
Delivered work and corrections
If a deliverable does not match the accepted scope, contact us so we can review and correct it. A completed and approved deliverable is not ordinarily refundable solely because business results differ from expectations. This does not limit rights available under applicable law or the written agreement.
Monthly services
Clients may request cancellation of future monthly work by email. The effective date and committed period are defined by the accepted proposal. Work delivered or in progress for the current period remains payable; unused prepaid future periods are refunded unless the proposal states an approved non-cancellable commitment.
Request and processing time
Email info@ratdeck.com with the project name, payment reference and reason. We acknowledge requests within 3 business days and normally decide or request further details within 10 business days. Once approved, RATdeck initiates the refund to the original payment method within 10 business days. Banks and payment providers may need additional processing time.
Business identity
Tanishkha (operating the RATdeck brand), Ground Floor, 3-158, Middle Street, Swamythoppu, Kamarajapuram, Suchindrum, Kanniyakumari, Tamil Nadu 629704, India